Frequently Asked Questions - General
Are you open over Christmas?
The Angus Barrett Saddlery team takes a break every Christmas and New Year period each year. This is usually a 3 week period from mid December to mid January.
Do you make saddles?
Yes we do. Angus started work on producing a basic saddle range in 2024. Our first and current saddle available is known as the Fender Stock Saddle - Station Hand. We are using this basic saddle to improve our manufacturing processes and gain momentum in making volume of this product.
Where do you source your leather?
Where we source our leather depends on what we are using it for. We choose the leather most ideally suited for the applications and that is of the highest possible quality.
For example: the leather we use for hand-stamping comes from USA because they are expert in tanning tooling leather; we source soft, garment leather for our tote bags from France, because the French are expert in fine leather for the fashion industry; and we source our Kangaroo lace from Australia, because it is strong and durable.
Are all your products made in Australia?
Yes, all our products are designed and made here in our workshop in Orange, NSW.
The only exceptions to this are our bits, spurs, and knives which we stock only to compliment our own leather curb straps spur straps and knife pouches.
Do you take custom orders?
As a general rule, no. We have a custom orders waitlist, but it is now so long that we are declining new custom orders, so as not to disappoint people.
That said, we can certainly personalise products with embroidery, stamping or engraving. We also do custom orders for corporate gifts or trophies.
To find out more about this, visit our Corporate and Custom Orders page.
How do I care for my Angus Barrett product?
Before products leave the workshop, they are hand finished by Angus and his team with a treatment that is designed to specifically enhance and protect that product. We work to ensure that all Angus Barrett products are ready for work or show.
In general, we recommend that you do not add any oil to an Angus Barrett leather product. Instead, if your leather product becomes dry, we recommend using a surface leather dressing, like the Angus Barrett Leather Dressing, to condition it.
Frequently Asked Questions - Orders & Delivery
How often do you dispatch?
We aim to dispatch your order within 2-4 working days from date of purchase, provided the item is in stock and does not need to be made to order*.
Once your order has been dispatched, you will receive an email confirmation with tracking information.*
*Please note that our Saddle Pads are made to order. Due to current high demand in the workshop, it takes up to 7 business days for us to manufacture and dispatch a Saddle Pad order.
Our workshop currently sews Saddle Pads every Wednesday, so if your order is placed by Monday 12pm, we can have it sewn and dispatched that same week. Any saddle pads ordered after Monday evening will be made and dispatched the following week.
If you have any queries or concerns, please don’t hesitate to give us a call on 0408 980 896 or email saddlepads@angusbarrett.com.au.
We endeavour to keep our website up to date but there may be certain times a product sells out and its not reflected online.
In these instances, we will contact you straight away to work out how you would like to proceed.
Shipping
All orders are posted with Australia Post, unless you prefer to organise a courier of your choice.
Standard post orders are generally delivered in 3+ business days
Express post orders are delivered within 2-3 business days, provided the shipping address is within the Express Post network (check with Australia Post).
Insurance and signature on delivery is available on all parcels. You can opt for this in the checkout process.
Shipping costs are calculated using the weight and dimensions of your order, and your shipping destination and preferences.
10% of the shipping cost is GST + 10% Fuel Surcharge that Australia Post adds to the cost.
Please Note: During the Christmas period it is possible that there will be some delay to the delivery of your items. Please allow additional delivery time if your order is time sensitive.
International Orders
International orders are very welcome at Angus Barrett. All international orders are excluded from the Goods & Services Tax (which is 10% of the sale price).
Prices on the website are inclusive of GST, but 10% will be automatically deducted from any international order at the shopping cart.
International Shipping
We offer international delivery with Australia Post. Express and insured options are available in the cart.
Shipping costs are calculated using the weight and dimensions of your order, and your shipping destination and preferences.
All shipping options provide tracking.
Insurance
We recommend insuring your products, especially for larger orders, against loss or damage during the shipping process.
This option is available during the checkout process and is available with both standard and express post.
Angus Barrett cannot accept any responsibility for any lost or damaged parcels. Once the parcel is dispatched from our end, it is the responsibility of Australia Post and it is unfortunately out of our control.That said, if you have any queries or concerns, please don’t hesitate to get in touch and we will do our best to assist you from our end.
Returns
We stand behind our products. As a testament to the quality of our products, we currently offer a FREE 60 day returns policy, so that any product you buy from us (other than custom orders of course), can be returned to us for any reason free of charge within 60 days of purchase.
Please see our Returns page for full conditions.
How can i place an order
For your convenience, there are a number of easy options for ordering or purchasing a quality Angus Barrett product:
Online
Phone
We are happy to take orders by phone or fax. You can pay this way by VISA or Mastercard. Alternatively, you can ask for us to send you an invoice and payment can be made by direct deposit.
MOB: 0408 980 896
Ordering Online
All credit card payments will be processed using Shopify Payments.
Once your order has been processed you will receive confirmation of your order. If you do not receive this confirmation, please contact us immediately. We will also email you a copy of your invoice.
Paying by cheque
You may pay by cheque or money order. Please make your cheque or money order payable to "Angus Barrett Pty Ltd". Please ensure that you clearly specify your order. Cheques must be in Australian dollars. Please do not send cash. Angus Barrett Pty Ltd will not be liable for any stolen or lost cash. All cheques and money orders need to be banked and cleared before goods are shipped. This may take up to 4 working days from when we receive the order.
Please send to:
Angus Barrett Pty Ltd,
PO Box 233,
Orange NSW 2800
