We stand behind our products. As a testament to the quality of our products, we currently offer a FREE 60 DAY RETURNS policy, so that any product you buy from us can be returned to us for any reason within 60 days of purchase. Just as long as the product is in its original condition, you can return your product for a full refund, store credit or exchange.
1. In relation to refunds: the refund is for the product/s and will not include your original freight costs. Your refund will be processed within 5 business days of receiving your returned product.
2. In relation to exchanges: we will only cover the return costs one way, so for exchanges, please send the product back to us, and we will cover the cost of shipping the replacement product back to you. This is only applicable to returns received within the FREE 60 Day Return Period. Returns outside of this period may incur extra costs.
3. International returns may incur extra costs.
4. Our free returns policy does not apply to custom or personalised orders. We cannot provide refunds, credits or exchanges for these products, however, please do not hesitate to contact us if you require a repair.
5. In the very rare occasion a product is found to have a manufacturing fault, please contact us to organise for repair, replacement or refund. In the case of a genuine manufacturing fault, we will cover all shipping costs.
If you wish to return a product to us, the product must be returned, unused and undamaged, in its original received condition. We cannot provide refunds, credits or exchanges for custom made or personalised products. Angus Barrett cannot be held liable for any misuse of a product or for any damage caused using a product for something other than its intended purpose.
We understand that buying online can sometimes be challenging. We also understand that sometimes you simply change your mind. Our returns policy is designed to put your concerns at ease, so that you can shop with confidence. If you have any questions about any of the above, please don't hesitate to call us on 02 6361 1601 or email firstname.lastname@example.org
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