Orders & Shipping

COVID-19 and order fulfillment

Our shop doors are temporarily closed, but we are still OPEN for business. You can still order online or over the phone, and all orders will be fulfilled as normal. 

If you live locally and would prefer to collect your order in-store, this option is also still available. Simply select the collect in-store option in the checkout online, or if you are ordering over the phone just let our team members know that you would like to collect in-store. 

Our team members will organise a time with you to collect your order from our shop. 

If you have any queries, please don't hesitate to contact us on 02 6361 1601 or info@angusbarrett.com.au

 

DISPATCH 

Your order will be dispatched within 24 to 48 hours, provided it is in stock and does not need to be made to order.* You will receive an email confirmation with tracking information as soon as we have shipped your order.

* Please note that our saddle pads are generally made to order. Due to current high demand in the workshop, it takes between 3 to 7 business days for us to schedule and dispatch a saddle pad order. Our workshop currently sews saddle pads every Wednesday, so if your order is placed by Monday evening, we can have it sewn and dispatched that same week. Any saddle pads ordered after Monday evening will be made and dispatched the following week. If you have any queries or concerns, please don’t hesitate to give us a call on 02 6361 1601 or email info@angusbarrett.com.au.
We endeavour to keep the rest of our inventory up to date on the website, but there are occasionally times when a product sells out and is not updated in time on the website. In these instances, we will contact you straight away to work out how you would like to proceed.

SHIPPING

All orders are posted with Australia Post, unless you prefer to organise a courier of your choice.

Standard post orders are generally delivered in 3+ business days
Express post orders are delivered within 2-3 business days, provided the shipping address is within the Express Post network (check with Australia Post).

Insurance and signature on delivery is available on all parcels. You can opt for this in the checkout process.

Shipping costs are calculated using the weight and dimensions of your order, and your shipping destination and preferences.

Please note, during the Christmas period it is possible that there will be some delay to the delivery of your items. Please allow additional delivery time if your order is time sensitive.

International Shipping

We offer international delivery with Australia Post. Express and insured options are available in the cart.
Shipping costs are calculated using the weight and dimensions of your order, and your shipping destination and preferences.

All shipping options provide tracking. Track your order here.

Collect in store

You can select to collect your order in-store. This is a free shipping option.

You will receive a confirmation email when your order has been fulfilled and is ready for collection.

Collect-in-store orders can be collected from 191 Summer Street, Orange, between Monday and Friday 9:00am to 5:30pm or Saturday between 9:00am and 2:00pm.  NOTE: As a result of COVID-19, our collect in store option is currently only available between the hours of 9am to 3pm, Monday to Friday. Thank you for your understanding.

Insurance

We recommend insuring your products, especially for larger orders, against loss or damage during the shipping process.
This option is available during the checkout process and is available with both standard and express post.

Angus Barrett cannot accept any responsibility for any lost or damaged parcels. Once the parcel is dispatched from our end, it is the responsibility of Australia Post and it is unfortunately out of our control.

That said, if you have any queries or concerns, please don’t hesitate to get in touch and we will do our best to assist you from our end.

RETURNS

We stand behind our products. As a testament to the quality of our products, we currently offer a FREE 60 day returns policy, so that any product you buy from us (other than custom orders of course), can be returned to us for any reason free of charge within 60 days of purchase. Please see our Returns page for full conditions.

ORDERS

For your convenience, there are a number of easy options for ordering or purchasing a quality Angus Barrett product:

Online

www.angusbarrett.com.au

Email

info@angusbarrett.com.au

Phone

We are happy to take orders by phone or fax. You can pay this way by VISA or Mastercard. Alternatively, you can ask for us to send you an invoice and payment can be made by direct deposit.

PHO: +61 2 6361 1601

MOB: 0408 980 896

Visiting our retail store

Angus Barrett Saddlery and Leather Goods Store is located at 191 Summer Street, Orange NSW. Visit our Contact Us page for opening hours.

Angus Barrett Roadshow

For the next special event (see our Blog - Events page for dates)

Orders by mail

You may pay by cheque or money order. Please make your cheque or money order payable to "Angus Barrett Pty Ltd". Please ensure that you clearly specify your order. Cheques must be in Australian dollars. Please do not send cash. Angus Barrett Pty Ltd will not be liable for any stolen or lost cash. All cheques and money orders need to be banked and cleared before goods are shipped. This may take up to 4 working days from when we receive the order.

Please send to: Angus Barrett Pty Ltd, 191 Summer Street, Orange NSW Australia 2800.

Ordering Online

All credit card payments will be processed using Shopify Payments.

    Once your order has been processed you will receive confirmation of your order. If you do not receive this confirmation, please contact us immediately. We will also email you a copy of your invoice.

    International Orders

    International orders are very welcome at Angus Barrett. All international orders are excluded from the Goods & Services Tax (which is 10% of the sale price). Prices on the website are inclusive of GST, but 10% will be automatically deducted from any international order at the shopping cart.

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