Current Positions Available

Customer Service Representative
Full Time or Permanent Part-Time
Orange NSW

Angus Barrett Pty Ltd is leading manufacturing and e-commerce business, which handcraft quality, high-end Saddlery, Leather and Canvas products. We are looking for someone to join our team in a Customer Service role. 

We are seeking a highly motivated individual who has exceptional customer service skills and a love for horses. Someone who genuinely has a passion for growing customer relationships and who will contribute positively to our organisation.

The position is full-time based in our manufacturing plant in Orange NSW. Flexible hours will be considered for the right candidate.

The successful candidate will be responsible for:

• Managing phone enquiries from new and existing customers
• Managing email enquiries regarding product information and general customer enquiries
• Responsible for the dispatch of all online, phone and email orders
• Process all orders, invoices, exchanges and refunds
• Communication and follow up with customers
• General office administration tasks

We are looking for someone who:

• Enjoys developing customer relationships. This role will involve a lot of phone conversations with our customers to continually deliver outstanding customer service
• Can resolve customer issues/complaints and leave them delighted because you’re excellent in customer service
• Values the customer journey, which involves not only customer interaction prior to purchase, but also support post purchase
• Ensures the customer experience is consistently positive
• Is not afraid to pick up the phone and ask the customer for feedback, so we can grow in product development and customer service
• Is willing to learn about the whole process of how our products are made so you’ll be able to sell them to any prospective customers
• Has incredible communication skills, both written and oral
• Has a growth mindset in that you embrace challenges, understand that effort is required and celebrate the success of others in the team
• Believes in teamwork and have the attitude to help wherever you are needed
• Is able to prioritize and multi-task especially under pressure
• Has experience with horses or is willing to learn horsemanship skills on the job

If this sounds like you, please send a cover letter and your resume to info@angusbarrett.com.au or contact us by phone on 0408 980 896 to discuss the role in more detail.